Return Policy

We accept returns if contacted within 7 days from receipt.
To be eligible, items must be unworn, unused, with tags, in original packaging, and with proof of purchase. A 20% restocking fee applies, and the customer is responsible for return shipping costs unless otherwise noted.

Australia & New Zealand: Returns accepted for faulty items within 30 days under consumer law. Change of mind returns are allowed, but shipping costs are not covered.

United States & Canada: Returns must be requested within 30 days. Customer covers return shipping unless the product is defective or incorrect.

United Kingdom: Returns accepted within 14 days, in line with consumer protection laws for online purchases.

France & Singapore: Returns accepted within 7 days. Customer is responsible for return shipping.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect.

Non-Returnable Items

Custom products, personal care items, hazardous materials, flammable liquids, gases, and sale items are non-returnable.

Exchanges

For exchanges, return the current item, and place a new order once the return is accepted.

European Union 14-Day Cooling-Off Period

For EU orders, you have 14 days to return the item for any reason. The item must be unworn, unused, with tags.

Refunds

Refunds are processed within 10 business days upon return approval. Please allow time for bank processing.

Method & Fees

Returns must be done by mail. Return shipping is the customer's responsibility. A 20% restocking fee applies, and refunds are processed within 30 days.

Use the Self-Service Return Portal or Contact support@sailorsandseekers.com to initiate a return. Items sent without prior approval will not be accepted.